ServiceNow Business Analyst

A company is looking for a ServiceNow Business Analyst.

Key Responsibilities

Support enterprise SaaS systems with a focus on ServiceNow functionalities

Translate business needs into functional requirements and assist in documentation and process mapping

Facilitate end-to-end support for initiatives, including requirements delivery and user acceptance testing (UAT)

Required Qualifications

5+ years of experience as a Business Systems Analyst or similar role

Hands-on experience with ServiceNow or comparable ITSM platforms

Familiarity with agile methodologies and iterative delivery

Experience in domains such as Incident Management, Change Management, and Service Catalog workflows

Interest in working with integrations and cross-system dependencies