MANAGER

Manager

The New York City Department of Homeless Services (DHS) is the Largest Organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Community Relation Specialist NM-I to function as a Manager who will :

• Develop support groups to provide support to clients on issues, such as housing, health, childcare, job search and interviewing techniques. Assist the Site Manager in developing programs to help service shelter clients and coordinate events to boost the client's morale.
• Utilize the CARES System to prepare various reports on status of clients assigned to the facility. Notify FIU Unit of high-priority incidents requiring follow ups.
• Manage the intake desk to greet new clients and to assess their immediate needs. Immediately report any issues to the Site Manager. Monitor clients entering the shelter; keep account of all clients missing curfew, and the number of days curfew is missing. Report findings to the Site Manager.
• Oversee client services including the distribution of meals, inspection of vacant rooms for readiness, repairs status; Ensure that children two-years old and under are safe through daily evening walk-through rounds. Provide summary reports to Site Manager for decision making.
• Assume the role of Fire Warden to monitor the fire system. When necessary, oversee building evacuation.
• Maintain ASW logbook; supervise staff of Community Assistant and Community Associate. Create clear definition of staff roles and responsibilities. Report any situations to Site Manager and prepare a transitional report at the end of the shift.

Hours / Schedule : Sunday Thursday, 4PM 12AM, RDOs : Fridays and Saturday. Work Location : 151 East 151st Street, Bronx, New York 10451.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.