Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service activities.

Responsibilities

• Provide service to existing clients related to updating policies, taking payments, answering questions, providing documentation.
• Answer customer calls and correspondence regarding existing insurance policies and service all claims.
• Work with producers setting up new coverage, cancel old policies necessary.
• Process renewals and / or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Benefits / Perks

Compensation : $27,000.00 - $35,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.