IT Technical Support SpecialistPurple Drive • Woonsocket, RI, United States
IT Technical Support Specialist
Purple Drive • Woonsocket, RI, United States
30+ days ago
Job type
- Full-time
Job descriptionRespond to technical inquiries via email, online chat, phone, and in-person interactions Provide information about IT products and services to customers Guide customers step-by-step through problem-solving processes Troubleshoot hardware and software issues across various systems Follow up with customers to ensure satisfactory resolution of their issues Document and communicate customer feedback to appropriate internal teams Maintain detailed records of support interactions and resolutions Excellent problem-solving and analytical abilities Comprehensive knowledge of computer systems with proven troubleshooting experience Ability to break down complex technological processes into clear, step-by-step instructions Patient and friendly demeanor with strong listening skills Outstanding verbal and written communication abilities Commitment to delivering exceptional customer service Experience working as an IT help desk technician or similar customer support role Passion for problem-solving and customer service excellence Tech-savvy with experience in technology-related environments Ability to diagnose and resolve diverse technical issues Team-oriented mindset with openness to constructive feedback Eagerness to learn new technologies and systems continuously Previous help desk or technical support experience
Schedule Options :
- Shift A : Tuesday-Saturday (4 : 00 PM - 12 : 30 AM EST), Sunday & Monday off
- Shift B : Saturday-Wednesday (12 : 00 PM - 8 : 30 PM EST), Thursday & Friday off
About the Role : We're seeking a dedicated IT Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. You'll be the first point of contact for technology-related inquiries, helping customers resolve hardware and software issues through multiple communication channels.
What You'll Do :
What We're Looking For :
Preferred Qualifications :
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It Technical Support • Woonsocket, RI, United States
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