IT Specialist

Carroll Enterprises, Inc is looking for a Technical Support Specialist to join our team in our Worcester, MA office.

This person will provide technical guidance and support to our business and customers.     The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience.

He / she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.   Responsibilities :

• Act as product expert –  Review and respond to all software and hardware issues as reported.
• Evaluate the product by testing its capabilities in an on-going manner.
• Determine and report on system capabilities and restrictions.
• Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client.
• Work with programmers to explain any errors found and provide recommendations for a solution.

Improve any current programs by understanding the goal and outcome.  Requirements :