Service Account Manager

Service Account Manager

Mechanical Service, Field Operations

Philadelphia, PA

Position Summary

The Service Coordinator will work closely with the Service Manager, Field Supervisors and other department team members to performing his / her duties and will report to the Service Business Supervisor. The Service Coordinator is responsible for providing support to the service team, which may include data entry, reporting, and general office and administration duties to support both job sites and main office activities.

What You'll Do :

• New Customer Setup
• Vendor Set Up / Credit Applications
• COINS (ERP system) data entry and reporting book quoted service order, enter budget, change orders, subcontract agreements, change orders, and job cost reports.
• Assembles and tracks subcontracts, change orders, insurance certificates, billings, lien releases, and certified payroll when applicable
• Tracks daily progress of Quoted Service Orders. Analyze incurred costs, budget and profitability.
• Prepares and submits monthly billings with all required supporting documentation according to contract requirements.
• Communicates with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary
• Responds to customer inquiries and resolves or escalates customer concerns or complaints, as appropriate.
• Meets with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
• Escalated support to follow up with clients regarding outstanding A / R.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.
• Enters service agreements into system. Ensures each customer's account information is
• and updated (special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.
• Coordinates subcontracts, tools, materials and / or other specific agreement requirements.
• Creates Maintenance Agreement Welcome Email Package and Client binder for turnover meeting.
• Monitors maintenance schedule for manpower reports. Prepares yearly, quarterly and monthly schedule outline for planned maintenance. Identify potential impacts, flag and advise management team.
• QC completed maintenance reports to ensure scope, and all contract requirements are met.

What You'll Need To Be Successful :

What You Bring To The Table :

You Matter

People First : Building Talent By Design

At Southland we aspire to build a workforce that's as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you're someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we're looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you'll feel engaged, challenged, and valued.

If you're ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then join our team and become a part of an organization that values people, safety, innovation, collaboration, integrity, accountability & sustainability.

Benefits :

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family :

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. We are not able to offer sponsorship of employment at this time.