Intake EducatorNew England Life Care • Woburn, MA, United States
Intake Educator
New England Life Care • Woburn, MA, United States
1 day ago
Job type
- Full-time
Job descriptionResponsible for educating new hires on the roles and responsibilities of the Intake, Insurance Verification and Medical Records Dept. This includes but is not limited to processing new and existing referrals, time commitments, coordination with external depts., verification of insurance, document scanning and attachment to records. Educates new employees on NELC programs, member initiatives and member process flow. Ensures current knowledge of EMR and Referral Management System. Responsible for notifying the Intake Director of any educational deficiencies. Assist the manager with the on boarding of new hires. Responsible for training new employees on department policies and procedures. Responsible for developing a training schedule that includes all areas of Intake / Insurance / MRC. Responsible for Auditing of New Employee's performance as well as randomized audits on all employees within the department on a biannual basis. In conjunction with the hiring manager, develops the corrective action (PDSA) for opportunities identified through auditing. Responsible for assisting in the implementation of process improvement and following through to completion. Coordinates off-site visits with Liaison, field nurse and IRC for all Intake staff as part of Intake on boarding. Develop and maintain all training manuals for Intake and MRC. Assist in obtaining access to hospital EMR's for Intake / Insurance staff and maintain a current list of all staff members and their access. Takes the initiative to meet internal and external customer needs in a timely and courteous manner; maintains a high level of customer satisfaction; follows up on customer complaints / concern as directed by the manager. Collaborate with other Trainers / Auditors in developing skills and creative tools with other trainers within NELC. Works closely and actively participates with assigned committees and initiatives. Schedules meetings, coordinates logistics, prepares timely meeting notes and coordinates follow up. Associates Degree in Business Administration or equivalent experience required; Bachelor's Degree in Business Administration preferred. Industry Certificates for job related topics, as well as continued education in training a plus. A minimum of 5 years experience in healthcare provider's business office setting, involved in the registration of patients, verification of Third-Party Insurance benefits helpful. A minimum of 3 years experience working in the role of Intake Coordinator at NELC or equivalent environment. A strong understanding of insurance plans, both government and commercial and medical terminology Working knowledge of Home Infusion Therapy preferred. Excellent communications (verbal and written) and interpersonal skills required in order to interpret and explain policies and procedures Demonstrated ability to maintain confidentiality of patient information required. Excellent organizational skills with attention to detail required. Ability to work independently as well as part of a team. Demonstrated ability to identify research and solve problems required. Ability to research and resolve problems independently; detail orientated.
NELC is rapidly expanding the number of hospitals it serves and is participating with its hospital members in the implementation of several new population health and disease management programs for which care is provided in the home. NELC is seeking talented staff to keep pace with our growth.
New England Life Care is hiring a Full Time Intake Educator / Trainer to support our growth. We're looking for some that has experience, enjoys a fast-paced environment, knows how to provide a top-notch customer experience, and someone that's capable of traveling to different branch locations to conduct training for our expanding workforce. If you have passion for training and want to use your experience to educate others, this may be the position you have been looking for!
This position is 40 hours per week and has a rotating weekday schedule. The ideal candidate for this position must be able to train onsite in either Woburn, Massachusetts or Canton, Massachusetts. Occasional travel will also be required to Concord, New Hampshire and Scarborough, Maine.
Benefits :
- Health Insurance
- Dental Insurance
- Vision Insurance
- Generous employer-matched 403b savings program
- Company paid : Life insurance, Short- and long-term disability insurance
- Paid Time Off
- And much more!
Job Responsibilities
Required Qualifications / Skills
Preferred Skills :
''It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.''
EOE
Create a job alert for this search
Intake • Woburn, MA, United States
Related jobs
Old Road to Nine Acre Corner, Concord, MA 01742 .Reporting to the Nursing Director of Obstetrics, the Pediatric Clinical Nurse Specialist serves as a role model, consultant, change agent, and f...Show more
At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show more
Elementary School Building Based Educator 2025-26 (Immediate Opening).Match Charter Public School is a free, high-performing charter public school in Boston.
We are a PreK-12 school serving 1,2...Show more
We are a government-funded job training program for people who have been impacted by the justice system (arrest, probation, parole, or incarceration), and we help them become CDL truck drivers.Free...Show more
TravelNurseSource is working with Openwork Health to find a qualified Educator RN in Norwood, Massachusetts, 02062!.Openwork Health Is Hiring! Let’s Chase Big Dreams—Together.We’re not your average...Show more Middle School Building Based Educator 2025-26 (Immediate Opening).Match Charter Public School is a free, high-performing charter public school in Boston.
We are a PreK-12 school serving 1,250 s...Show more 
Apellis is dedicated to creating a premier patient services organization that prioritizes support for patients at every phase of their journey.
The structure of Apellis is fundamentally rooted in ad...Show more
Building-Based Educator (Elementary Level).Monday–Friday, 7 : 00 AM–2 : 45 PM (7 : 00 AM–4 : 30 PM on Wednesdays).An elementary school in Hyde Park is seeking a dedicated.This role plays ...Show more TravelNurseSource is working with GetMed Staffing to find a qualified Educator RN in Pittsfield, Massachusetts, 01201!.GetMed Staffing is searching for a strong RN Educator to assist our traveler-f...Show more We are a government-funded job training program for people who have been impacted by the justice system (arrest, probation, parole, or incarceration), and we help them become CDL truck drivers.Free...Show more 
Thriveworks is currently seeking individuals pursuing Massachusetts Licensure as an LICSW in Quincy, MA to provide a mix of telehealth and face-to-face sessions.
This role is eligible for a $7,500 r...Show more
Healthcare Support is seeking a travel nurse RN Educator for a travel nursing job in Norwood, Massachusetts.Job Description & Requirements.
At HealthCare Support, we specialize in offering healthcar...Show more
Mass Audubon is the largest nature-based conservation organization in New England.Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusi...Show more At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.
Our mission is to help people lead healthier, more fulfilling lives...Show more TravelNurseSource is working with Lancesoft Inc to find a qualified Educator RN in Pittsfield, Massachusetts, 01201!.Focus on OR circulating training for c-sections, 3 year’s experience preferred.E...Show more TravelNurseSource is working with Lancesoft Inc to find a qualified Educator RN in Pittsfield, Massachusetts, 01201!.RN MA state License or Compact state license required.Established in 2000, Lance...Show more TravelNurseSource is working with Openwork Health to find a qualified Educator RN in Norwood, Massachusetts, 02062!.Openwork Health Is Hiring! Let’s Chase Big Dreams—Together.We’re not your average...Show more We are a government-funded job training program for people who have been impacted by the justice system (arrest, probation, parole, or incarceration), and we help them become CDL truck drivers.Free...Show more
Pediatric Educator
Emerson Hospital • Concord, MA, United States
Part-time
Last updated: 15 days ago • Promoted
Pediatric Integrated Behavioral Health Clinician (LICSW / Psychologist) - Marshfield, MA
LifeStance Health • Marshfield, MA, US
Full-time +1
Last updated: 30+ days ago • Promoted
Elementary School Building Based Educator 2025-26 (Immediate Opening)
Match Education • Boston, MA, US
Full-time
Last updated: 24 days ago • Promoted
Start Your New Career with Free CDL Training (Must Have Criminal History)
Emerge • Cohasset, MA, US
Full-time
Last updated: 2 days ago • Promoted
Travel Registered Nurse (RN) - Educator - $2,250 per week in Norwood, MA
TravelNurseSource • Boston, Massachusetts, US
Full-time
Last updated: 8 days ago • Promoted
Middle School Building Based Educator 2025-26 (Immediate Opening)
Match Education • Boston, MA, US
Full-time
Last updated: 13 hours ago • Promoted • New!
Care Educator - Northwest Region
Apellis Pharmaceuticals, Inc. • Waltham, MA, United States
Full-time
Last updated: 15 hours ago • Promoted • New!
Elementary School Building - HIRING NOW
Focused Staffing • Hyde Park, MA, US
Full-time
Last updated: 3 days ago • Promoted
Travel Registered Nurse (RN) - Educator - $2,598 per week in Pittsfield, MA
TravelNurseSource • Boston, Massachusetts, US
Full-time
Last updated: 8 days ago • Promoted
Free Truck-Driver Training & Job Coaching – Must Have Criminal History
Emerge • Cohasset, MA, US
Full-time
Last updated: 2 days ago • Promoted
Master's Level Clinician (Seeking LICSW) - Fee For Service
Thriveworks • Greenbush, MA, US
Full-time
Last updated: 1 day ago • Promoted
Travel Nurse RN - Educator - $2,221 per week
Healthcare Support • Norwood, MA, US
Full-time +1
Last updated: 7 hours ago • Promoted • New!
Education Manager
Mass Audubon • Dorchester, MA, US
Full-time +1
Last updated: 8 days ago • Promoted
Pediatric Integrated Behavioral Health Clinician (LICSW / Psychologist - Westford, MA
LifeStance Health • Westford, MA, US
Full-time +1
Last updated: 15 days ago • Promoted
Travel Registered Nurse (RN) - Educator - $3,000 to $3,200 per week in Pittsfield, MA
TravelNurseSource • Boston, Massachusetts, US
Full-time +1
Last updated: 4 days ago • Promoted
Travel Registered Nurse (RN) - Educator - $3,000 to $3,150 per week in Pittsfield, MA
TravelNurseSource • Boston, Massachusetts, US
Full-time +1
Last updated: 8 days ago • Promoted
Travel Registered Nurse (RN) - Educator - $2,802 per week in Norwood, MA
TravelNurseSource • Boston, Massachusetts, US
Full-time
Last updated: 8 days ago • Promoted
Free CDL Program & Job Placement - Must Have Criminal History
Emerge • Cohasset, MA, US
Full-time
Last updated: 2 days ago • Promoted