Manager - Product Enablement

Product Enablement Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale. We are seeking a dynamic individual to join the Product Enablement team, supporting Digital Product Development across the GCSES team.

To support the product development process, we have created a product enablement function that leads key governance workstreams associated with launches of new products, features, and partner integrations (such as approvals and New Product Governance execution). The Sr. Manager will have an opportunity to engage with multiple GCS products, leading efforts to collaborate with internal and external partners to collect and action on their feedback and requirements, with the goal of driving launch approvals and establishing a risk-based control framework. Ultimately, this Sr. Manager will work closely with product management, product development, and the various risk partner groups (e.g. compliance, legal, privacy) to drive agility and timely launches. Strong leadership and a broad spectrum of skills are required, including product development expertise, architectural experience, defining clarity from ambiguity, design thinking, building and leveraging relationships, and influencing partners to drive results.

Responsibilities

• Lead product enablement for new and existing digital products
• Manage approval workstreams required for launching new digital products and features
• Lead efforts to onboard 3rd party partners and represent them to approval committees
• Act as the face of a project and the product team to key partners
• Anticipate potential risks and issues, and proactively partner with risk partners to identify appropriate solutions or workarounds
• Lead discussions with Product, Business Development, Operational Excellence, Risk, Marketing, and Servicing teams to guide a project through appropriate UX, comms, and flows reviews
• Oversee workstream statuses using established PMO tools and processes to ensure timely completion of activities, identify blockers and provide iterative updates to leadership about project and workstream statuses
• Build and manage relationships with partners, keeping them informed of current and upcoming project
• Develop expertise and understanding of partners' needs and ways of thinking to proactively influence product development efforts
• Contribute to product ideation through collection and implementation of partner, customer, and internal stakeholder feedback
• Contribute to continual process and tool improvements to increase agility and speed to market

Minimum Qualifications

Preferred Qualifications

Salary Range

$103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally : competitive base salaries, bonus incentives, 6% company match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, career development and training opportunities. For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.