Overview
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience.
Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities
Provides excellent customer service by resolving concerns and responding to patient inquiries in a professional and engaging manner - the goal is one-call resolution.
Patient support may include establishing financial arrangements, researching patient dispute, and / or explanation of the revenue cycle.
- Maintains clear documentation of customer encounter, and enters into Epic.
- Builds rapport with caller by remaining calm, empathetic and displaying patience.
- Responds to inquiries in a timely fashion.
- Maintains a balance between company policy and customer satisfaction in decision-making. Handles issues with the best interest of both customer and company.
- Maintains excellent schedule adherence and productivity standards.
- Performs other administrative or clerical duties and projects, as assigned by manager.
Knowledge / Skills / Abilities
- Conveys a strong passion for excellent service to build a strong rapport with the patient.
- Ability to clearly document patient events within Epic.
- Takes ownership for the quality and timeliness of work.
- Effective time management skills.
- The ability to express information in a clear and understandable manner both written and verbally.
Qualifications
Qualifications
Required
- Four years of customer service experience.
- Completion of the Customer Service Program within six months.
Qualifications (Preferred)
Preferred
- Associate's degree in Communications, Business, or the equivalency.
- Two years of medical accounts receivable experience.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects.
This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements Listening, Sitting, Speaking
Multi-lingual Candidates Welcomed
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