Casino Credit and Collections Supervisor - Maryland

Casino Credit and Collections Supervisor - Maryland

Join to apply for the Casino Credit and Collections Supervisor - Maryland role at Live! Casino & Hotel Maryland

Min Compensation : USD $43,056.00 / Yr.

Max Compensation : USD $51,012.00 / Yr.

Overview

The Casino Credit and Collections Supervisor is a key resource for the Credit Manager and indirectly to the Cage Director in supervising Live! Casino & Hotel (LCH) Credit and Collections Program. The Supervisor is responsible for the daily operations of the Credit Office and ensures that the credit clerks perform their duties in accordance with existing Live! credit policy. The Supervisor will assist the Casino Manager with collections in compliance with all applicable State and Federal Laws and Live! Casino & Hotel internal controls and SOP's.

Responsibilities

• Assists guests in person, over the phone or through the Live! Casino & Hotel website in completing credit applications.
• Pulls credit reports from the credit bureau and attaches the report to the credit application.
• Verifies bank account information for guests and attaches the report to the credit application.
• Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit.
• Upon approval, enters the information for the Credit Account into the casino management system.
• Posts returned checks and paid accounts in the Central Credit Software System.
• Files all credit applications in the department's credit files.
• Ensures guest signatures and valid identification are on file with the Credit Office and the Casino Cage.
• Conducts credit research as required to determine credit worthiness of existing credit accounts.
• Ensures logs and files for all returned checks are completed and appropriate agencies have been notified.
• Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs, new accounts and a quarterly report to Management.
• Prepares and completes Collection Agency reports based on payments received and updates monthly credit status reports in compliance with MSLA and Departmental SOP's.
• Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits.
• Coordinates with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interacts with MSLA and Internal Audit Department as required.
• Communicates and assists Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds.
• Files Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Maryland and Federal Laws and coordinates with LCH VP of Legal.
• Monitors and tracks bad debts collected, associated bank fees and court cost reimbursements and updates casino's CMS system, guests Credit Files and Consumer Credit Reports.
• Maintains and updates Department SOP's and attends Credit Seminars as required.
• Completes SARC's when necessary within the guidelines of Title 31 Reporting Requirements.
• Embraces and ensures compliance with the Live! 5 Values within the Credit Department.
• Completes all other duties as assigned.

Skills To Help You Succeed

Qualifications

Physical Requirements

Working Conditions

What We Offer

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits include free basic life insurance, short-term and long-term disability, generous retirement savings options, paid time off, tuition reimbursement, on-site wellness center, training and pathways for career growth, robust rewards & recognition programs, annual merit based pay increases, discretionary performance bonuses, discretionary service bonuses, free parking, free food and discounted meals, and Live! Hotel, Food & Beverage, and Entertainment Discounts.

Life at Live!

Seniority level

Mid-Senior level

Employment type

Part-time

Job function

Accounting / Auditing and Finance

Gambling Facilities and Casinos

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