Credit & Collections Specialists

Job Description

Job Description

Credit & Collections Specialist

Company Summary :

Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do!), you’ve probably seen and maybe purchased our fudge. Since our fudge is always made fresh in each retail store (and sold under the retailer’s own name), we are the best kept secret in retail confectionary. With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services.

Our company culture fosters growth and embodies the "Hungry, Humble, Smart" philosophy. We seek individuals who are driven, self-motivated, and always eager to learn and do more. Being humble, our team members prioritize the team over self and lack excessive ego or concerns about status. Additionally, they possess strong interpersonal skills, enabling them to work effectively with others. We value a strong work ethic and a positive & vibrant work environment.

Job Summary : Under the supervision of the Sr. Credit & Collections Specialist, the Credit & Collections Specialist manages all aspects of Accounts Receivable, including reviewing business and consumer credit reports while assessing financial risk to Calico. This position protects Calico’s assets by assessing the risk vs. reward for each credit decision and improving collection measures while simultaneously being a resource for our customers. This is a customer contact point in our organization and this position must be firm at times (collection calls and communicating unpleasant credit decisions) and friendly at other times, but always professional.

Responsibilities :

• Evaluate credit worthiness and set credit limits for new and existing customers with an objective of reducing bad debt while minimizing processing time for orders.
• Verify new customer information (including account application, resale certificate, etc.) is complete prior to first shipment.
• Timely review and decision to release, hold, require prepayment, etc. of orders (including communication regarding customer decision).
• Review all customer accounts Receivable (A / R) balances and perform collection efforts via phone, email, fax, or letter.
• Work with collection agencies to collect delinquent balances that cannot be collected without outside assistance.
• Review customer contracts (e.g. vendor manual) and ensure terms are being complied with.
• Provide customer support regarding inquiries such as resolving unauthorized deductions, pricing, sales tax, back-order status, credit memo status, etc.
• Perform daily cash application to customers’ accounts (checks, ACH, and credit cards) and check scanning for automated bank deposit.
• Provide support for other financial related functions as needed.
• Obtain and manage customer documentation (resale certificates, pricing, and equipment agreements, etc.).
• Back up the accounts payable function as needed.
• Review sales commissions and customer stage (nurture, ongoing, inactive, etc.).
• Manage / communicate as needed with various financial vendors (bank, credit card processor, credit agencies).
• Enter orders during customer service meetings and occasionally during periods of high demand.

Qualifications :

Key Attributes :

As an integral member of our team, you will enjoy a comprehensive benefits program that includes :

What makes Calico different from other companies?

Want to make your world a little sweeter? Come join the Calico Cottage, Inc. team !

Job Type : In-Office, Full-Time

Schedule : 9 : 15am- 6pm Monday through Friday

Work Location : Amityville, NY

Travel : Not required

Salary : $25.00- $28.00

Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.