Third Party Loss Mitigation Associate

Third Party Loss Mitigation Associate

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we've established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Third-Party Services Loss Mitigation position will follow delinquent accounts through the lifecycle of the legal process and assist residents, client(s) as well as our attorneys in various ways. The Third-Party Loss Mitigation Associate will handle inbound resident calls, research and prepare delinquent account notices, and collaborate with management, clients, and attorney firms to resolve accounts. This role also manages loss mitigation tasks and court-assigned payment stipulations.

Key Responsibilities

Provide professional and empathetic service across all call queues, including Frontline, Payment, Legal, SODA, and calls from clients and attorneys; efficiently resolve conflicts; support account audits, email correspondence, and adjustments

Research / Review accounts with outstanding balances and Prep / Forward accounts and send to our external attorney firms

Complete Loss Mitigation Tasks

Manage accounts in Open Litigation and follow up on cases

Actively participates in coaching, training, and personal development sessions.

Perform all duties in accordance with AVB Core Values and completes timely follow-up.

Maintain schedule requirements to achieve department adherence threshold.

Note : This is a hybrid position based in our Virginia Beach, VA office. It is not fully remote.

Education

High school diploma OR equivalent (GED) required.

Minimum Job Requirements

A minimum of two years of customer service experience required.

Strong problem-solving and customer service skills; empathetically resolves concerns and delivers exceptional, one-call resolutions for internal and external customers.

Reads and writes English as demonstrated by clear and concise written and verbal communications.

Possesses basic math skills.

Experience with Microsoft Office Suite.

Exceptional attention to detail.

Ability to multi-task and perform other administrative tasks.

Exhibits ability and willingness to work on a flexible schedule.

Minimum Internet speed of 25MBPS (Uploads and Downloads) requirements and must be hardwired. Must have this network requirements to work remotely. Wifi is not acceptable or allowed.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we're committed to showing our appreciation.

We offer :

Comprehensive benefits health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization including destination awards, 'AvalonBay's Very Best' recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice.