Guest Services Supervisor at El Rey Court

Job Description

Work today, get paid today! Schulte Boutique & Lifestyle believes you should be in control of your income, that's why we're proud to partner with DailyPay , giving you access to your money when and where you need it!

Schulte Boutique & Lifestyle is seeking a dynamic, service-oriented Front Desk Supervisor to join our team! SBL is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.

What's in it for you? When you join SBL you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SBL provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Boutique & Lifestyle is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.

JOB DUTIES AND RESPONSIBILITIES

• Always provide the highest quality of service to the guest. Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Conducts weekly/monthly retail inventory.
• Monitors merchandise purchases and restock as necessary.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

EDUCATION AND EXPERIENCE

• Minimum of two (2) years in Front Desk Operations
• Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

• In-depth knowledge of hotel Front Desk operations
• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• Excellent time management skills

PERKS/BENEFITS

Work Today, Get Paid today with Daily Pay!

• Track your daily income with updates after every shift you work
• Transfer your earnings instantly or next day
• Automatically save a portion of your paycheck

In addition to DailyPay, Schulte Boutique & Lifestyle offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

Compensation: $21-23 DOE

*Schulte Boutique & Lifestyle is an Equal Opportunity Employer.