Office Assistant

Office Assistant

The Grout Medic is a professional Grout & Tile restoration company specializing in bringing grout and tile back to life in the St. Louis and surrounding areas. We are looking for an outgoing and professional Administrative Assistant to join our growing team. In this role, you'll manage the day-to-day office duties including providing administrative support to the team, answering calls, scheduling estimate appointments, and scheduling jobs. You will work closely with the office manager managing emails and assisting with sales support and customer inquiries by both phone and email.

We offer competitive pay and bonus structure, growth and advancement opportunities, an incredible team culture and events, full time hours with job security, extended health and dental benefits package, and paid training and career planning.

Responsibilities include data inputting, preparing reports and analytic support, communication support, monitoring and actioning feedback from clients, business partners and suppliers, collection and organization of employee and subcontractor documentation, invoicing and processing payments, open proposal follow up communication, job scheduling and confirmation, along with ordering supplies and other job needs, client communication by phone, coordinating social media posts, and responding to comments or inquiries, and new employee onboarding.

Marketing involves executing on local marketing programs and events like direct mail, home shows, reviewing customer feedback online and on social media and responding accordingly. Customer service includes delivering exceptional experience when answering calls, confirming bookings, scheduling meetings, following up on completed service.

Skills and requirements include 2+ years of experience with office admin duties, valid driver's license, passion for delivering world-class customer service, excellent written and verbal communication skills, detail-oriented and highly organized, proficient with general office technology and software, proficient in G Suite (Google), relevant degree or certification would be considered an asset, and understanding of basic accounting would be considered an asset.