UX Director - B2B Job at Home Depot in Atlanta

Position Purpose

Leverage design thinking, facilitation, research, and strategy to lead the creation of interconnected customer‑centric strategies. Drive friction out of customers’ online and in‑person experience and advocate user experience excellence across the enterprise.

Key Responsibilities

• Monitor customer experience KPIs and metrics to ensure initiatives deliver value.
• Create and communicate comprehensive end‑to‑end experience design strategies that are data‑informed and evidence‑driven.
• Collaborate with partners to cast a broad vision of where the customer’s holistic experience should be and how to get there.
• Leverage or create customer journey maps to tell the story of friction across all touchpoints (online, in‑person, on the phone, etc.).
• Activate competitive and comparative research to formulate point‑of‑views on customer preferences and change mindsets.
• Shape and support experience design leaders to strengthen user experience and develop others who advocate experience excellence.

Direct Manager / Direct Reports

Travel Requirements

Typical overnight travel 5% to 20% of the time.

Physical Requirements

Working Conditions

Minimum Qualifications

Preferred Qualifications

Minimum Education

Preferred Education

Minimum Years of Work Experience

Preferred Years of Work Experience

Minimum Leadership Experience

Preferred Leadership Experience

Certifications

Competencies

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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