DESKSIDE Support

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting / financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title : DESKSIDE Support Representative Distributed Client Services

Location : FOSTER CITY, CA

Duration : 1 Year

Job Responsibilities :

• Diagnose, configure, and install common applications and install / remove desktop PCs and monitors.
• Perform basic Deskside Services to include install, move, add, changes (IMAC), build, configuration, following provided scripts.
• Provide software support for low complexity problems / issues on Buyer or Customer personal computers.
• Assist Customers with problem identification and resolution at the Customers place of business for hardware or platform related issues.
• Provide Deskside Support (software break / fix support or related tasks) on limited complexity problems for platforms having Windows (current 4 generations of Windows Operating Systems) or Apple (current OS -1).
• Support Microsoft Office Suite and other common software applications.
• Have 7+ years of Deskside Break / Fix troubleshooting and solutioning experience in larger corporate environments.
• Support Microsoft OS including Win7 and some Win10 (piloting), as well as current MAC OS support including OS troubleshooting, imaging, and builds.
• Support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft.
• Provide application support of standard Microsoft Office products current through Office 365, including support of Outlook / Exchange in a corporate environment across PC, phone, and tablet devices.
• Provide on-site and remote support of high-level and executive end users through in-person, phone, and Remote Takeover tools.

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