Customer Service Representative
Accumera LLC is a business support service company that has been assisting professionals and individuals for 15 years with the formation and administration of businesses throughout the United States.
We are seeking a full-time employee to add to our team who wants to build a long-term career with a growing company. The hours range from 8 : 30-5 : 30, M-F and starting pay is based on qualifications and experience, with opportunities for growth.
Industry and job specific, paid, training provided.
Basic Job duties include :
- Provide phone coverage, take messages and / or provide information to clients
- Typing correspondence / memos
- Mail Handling & Forwarding
- Basic company order processing
- Accurate order entry and willingness / ability to adapt to a changing environment
- Research functions
- Document retrieval from local governmental agencies
- Copy, scan and filing functions
- Shipment and mailing preparation
- Provide other duties as necessary in a small office environment
- Handling inbound / outbound calls to take orders from existing and new clients
- Discuss products / services to fit client needs
Qualifications and Experience :
- Minimum of 1 year experience in similar role
- High School Diploma or GED
- Preferred - previous experience in a call center inbound or outbound
- Previous experience using a CRM (preferred but not required)
- Strong customer service and communication skills, both verbal and written
- Excellent organization skills and the ability to take direction
- Exemplary phone skills and etiquette
- Able to multi-task while still maintaining attention to detail
- Proficiency with Microsoft Office Suite (Outlook, Word, & Excel)
- QuickBooks and Adobe Acrobat applications (Desired, but not required)
Benefits :
- Paid Vacation
- Paid Holidays
- Health Insurance
- 401k Plan with company matching
- Group Term Life Insurance
Learn more about us at www.accumera.com. We look forward to receiving your resume. Thank you!
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