Customer Service Supervisor, Retail

Customer Service Supervisor

Mechanics Bank is currently searching for a full time Customer Service Supervisor to join our team at our Wedgwood Branch. The Customer Service Supervisor serves in a leadership capacity to assist the Branch Manager in motivating and supporting Customer Service Representative (CSR) staff to participation in branch sales efforts, exemplary customer service, and sound branch operations. In conjunction with Branch Manager : Responsible for scheduling, supervising and coaching Customer Service Representative (CSR) staff, managing paying, receiving and new account operations, and ensuring branch regulatory compliance. Models exemplary sales and service skills and coaches team to explore customer needs and sell appropriate bank products and services, including referrals to other business units. May provide remote approvals for overrides to other branch locations. Resolves customer issues. Actively interacts with internal support areas.

What You Will Do :

Leadership Activities :

• Works with Branch Manager to coach CSR staff for improved job performance, assists manager with performance reviews and develops individual performance goals.
• Provides input on hiring and termination activities. Positively recognizes staff for exceptional customer service, sales, and operations.
• Actively engages staff to cultivate and encourage professional development.
• Develops strong internal partnerships with support teams, marketing and other sales production areas.
• Provides sales and service training targeted to branch needs and specific development goals of CSR staff.
• Works with Branch Manager to set team goals and motivates staff to success.
• Presents at staff meetings and may conduct offsite presentations such as Financial Literacy Training and Bank at Work presentations.

Sales Activities :

Branch Operations Activities :

Service Activities :

Who You Are : Minimum of 5 years