Customer Resolution Associate

A company is looking for a Customer Resolution Associate - Remote.

Key Responsibilities

Handle phone, email, and fax communications related to the concierge program

Process Pharmacy Concierge case management cases and maintain case profiles

Investigate and resolve inquiries in a timely manner and manage work queues

Required Qualifications

High school diploma or equivalent GED

Eligibility to work in the United States without the need for work visa or residency sponsorship

Willingness to work overtime, weekends, and holidays as needed

Basic math skills and general PC knowledge including Microsoft Office

Ability to work a flexible schedule to accommodate business needs