Operations Manager

A company is looking for an Operations Manager who will oversee customer support and operational processes. Key Responsibilities : Manage Customer Support team KPIs, ticket triage, and resolution workflows Enhance operational efficiency and oversee financial reconciliations Implement incident response protocols and lead training for support teams Required Qualifications : Working knowledge of cloud-based SaaS applications 3+ years of experience in technical customer support Strong management skills Ability to understand technical concepts for guidance and solutions Willingness to travel 2-3 weeks per year for events