Call Center Representative

Position Overview

We are searching for a Call Center Representative to join our growing team at Gohiya in San Antonio. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service. If you're a clear communicator with a positive attitude and a passion for helping others, we’d love to meet you!

Job : Full time

Salary Range : $16.00 – $25.00 per hour

Key Responsibilities :

Respond to a high volume of inbound customer calls with professionalism and care

Assist callers by answering questions, resolving issues, and providing accurate information

Maintain detailed and accurate records of customer interactions in our system

Follow company policies and procedures while delivering top-tier customer support

Escalate complex cases to the appropriate department or supervisor when needed

• Meet performance targets for call quality, resolution time, and customer satisfaction

REQUISITOS MÍNIMOS

High school diploma or GED

Basic computer literacy and ability to navigate call center systems

Effective multitasking, problem-solving, and organizational abilities

Customer-focused mindset and positive attitude

Reliable attendance and punctuality

What We Offer :

Competitive hourly pay

Performance-based bonuses and incentives

Health, dental, and vision insurance options

Paid time off and holidays

Ongoing training and professional development