Program Manager, Employee Experience Team

Program Manager, Employee Experience Team

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Winner of Comparably's Award for Best Global Culture in 2024, 2023, 2022 and 2021, Gold Stevie Award Winner for Great Employers in 2024 and 2022. We foster an exciting culture of creativity, connection, and commitment.

Job Summary

Mission : Drive the design, deployment, and continuous improvement of our HR digital services portfoliochatbots, selfservice portals, and connected experiencesto create innovative internal services, enable CRM for HR services, and drive CRM deployment across our HR teams.

About the Role : Reporting into the Employee Experience Team, you will partner with HR, IT, and business stakeholders across EMEA and LATAM to set up new digital services, optimize existing platforms, and embed a culture of continuous improvement and dataled decision making.

Primary Job Responsibilities

• Lead the E2E rollout of digital HR services (chatbots, self-service portals, connected workflows) in additional EMEA and LATAM markets.
• Define technical and functional requirements, manage vendor relationships, and drive implementation sprints.
• Develop and maintain a CI roadmapdeploy process mapping, root-cause analysis, and iterative optimization to enhance service efficiency and enable CRM-driven HR solutions.
• Design and deliver dashboards and analytics frameworks to monitor service performance, user adoption, and cost savings.
• Drive change management, communications, and training programs to ensure rapid adoption and effective use of new digital tools.
• Facilitate knowledge sharing and user communities, capturing feedback loops to inform future iterations.
• Collaborate with cross-functional teams (HR, IT, Operations) to align digital initiatives with broader strategic objectives.

Required Skills and Experience

We Offer :