Supervisor of Quality Assurance

Position Summary :

The Supervisor of Quality Assurance (QA) oversees the quality monitoring program for the Patient Access Call Center, ensuring scheduling accuracy, compliance, and an exceptional patient experience. This role supervises QA Specialists, partners with training and leadership team, and drives process improvements through data-driven quality insights.

Qualifications :

• Associate's degree in healthcare administration, business, or related field required; bachelor's degree preferred.
• 3+ years of experience in call center quality assurance or healthcare scheduling operations.
• Prior supervisory or leadership experience preferred.
• Strong knowledge of HIPAA compliance, scheduling workflows, and patient access best practices.
• Excellent communication, coaching, and analytical skills.

Key Responsibilities :

Why Join Us at OSM?

At Orthopaedic Solutions Management (OSM), we know that every patient's experience begins with their first call. As the Supervisor of Quality Assurance, you will play a pivotal role in shaping that experience by ensuring our call center delivers accuracy, compliance, and compassionate service with every interaction.

You'll have the opportunity to lead and mentor a dedicated QA team, collaborate closely with training and leadership partners, and use data-driven insights to make a direct impact on both staff development and patient satisfaction. We are looking for leaders who are passionate about elevating standards, driving continuous improvement, and fostering a culture of excellence.

Joining OSM means being part of an organization that values innovation, teamwork, and the patient-first mission. If you're ready to take ownership of quality and lead with purpose, we invite you to grow your career with us.

Orthopaedic Solutions Management is a Drug Free Workplace

We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and / or be subject to random drug testing in accordance with applicable laws and company policy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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