Head of Sales Operations

Head Of Sales Operations

At Moodle, we're on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world's most customizable and trusted open-source LMS, we partner with schools, universities and organizations in over 200 countries to create better learning experiences for millions. If you're ready to make a real impact and be part of a global movement shaping the future of learning, join uslet's transform education together!

The Head Of Sales Operations plays a key leadership role in optimising Moodle's global commercial operations. This position is responsible for driving sales efficiency, implementing scalable systems and processes and ensuring the Sales and Strategic Partnerships teams are equipped to meet ambitious revenue targets.

The role combines strategic and hands-on work, from designing operational frameworks and managing CRM systems to coaching and mentoring team members. Success in this role will come from a balance of analytical thinking, process improvement and people leadership.

This is an exciting opportunity to elevate the performance of a high-impact team and contribute directly to Moodle's mission of empowering educators and learners worldwide.

Most days in this role involve a mix of strategic planning, operational improvement and leadership. You will :

• Lead and develop a high-performing Sales Operations team, providing clear direction, coaching and mentorship to drive individual and team success.
• Optimise sales processes and systems to improve efficiency, scalability and accuracy across lead generation, pipeline management and revenue forecasting.
• Manage and enhance CRM systems (Salesforce and Hubspot), ensuring data integrity, effective adoption and continuous improvement.
• Generate actionable insights by designing and analysing reports and dashboards that inform decision-making at all levels of the organisation.
• Collaborate cross-functionally with Marketing, Sales, Strategic Partnerships and Technology teams to align strategies and enhance the customer journey.
• Champion a data-driven and solutions-focused culture, identifying opportunities for improvement and leading initiatives that enhance commercial outcomes.