Onsite Consultant

POSITION SUMMARY :

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in a variety of environments including production, mailroom, shipping and / or retail services. The Onsite Consultant may regularly interface with customers of all levels inside the venue or organization and need to meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant is required perform many functions including but not limited to operating a wide variety of computers and equipment, moving boxes and equipment, stocking supplies, managing complex projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following instructions from supervisors, and communicating effectively with other team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive

• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Follow instructions of supervisors and assist other team members in performing onsite functions
• Meet the onsite guidelines and policies (safety training, background check and any other requirements)
• Keep and maintain the working premises neat and free from clutter, maximizing safety and efficiency
• Maintain high levels of customer service and use sound judgment to resolve customer service issues; elevate customer issues to supervisor for visibility and support
• Provide customer service, including problem solving, to satisfy those needs with a minimum amount of supervision
• Perform multiple tasks at the same time
• Assist in the training of onsite team members
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Perform administrative duties, including ordering supplies and inventory controls
• Collaborate with office and print locations as needed to produce customer work, deliver on customer needs

Production

Shipping & Mailroom

Retail

MINIMUM QUALIFICATIONS AND REQUIREMENTS

ESSENTIAL FUNCTIONS

Preferred Qualifications

Pay Transparency

Pay

Additional Details

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

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