Medical Assistant II Lead

Overview

Packard Childrens Health Alliance is a network associated with Lucile Packard Childrens Hospital and the Stanford School of Medicine. We bring the best community physicians together in a network that provides healthcare for children and expectant mothers from the Bay Area. We are the only Bay Area medical network with an exclusive focus on women and children, with more than 650 leading pediatricians and obstetrician / gynecologists. Whats more, were growing fast.

Job ID : PC_00027184-19845

Position

Under general supervision, the Medical Assistant II Lead performs a variety of routine administrative, clerical and technical supportive services to assist medical and nursing staff in the examination and treatment of patients. The Medical Assistant II Lead functions as both a Clinic Assistant and a Medical Assistant for a designated practice. Works under the clinical supervision of a licensed physician or as delegated by the physician for patient care activities, and under the general direction of the designated manager.

Responsibilities

• Prepares Medical Assistant / Clinical Assistant schedules and coordinate time off requests with oversight and direction from manager.
• Evaluate and direct patient flow in clinic to ensure efficiency.
• Trains and / orients new employees, provides and assigns coverage as needed.
• Provides coaching to staff with oversight from manager. Serves as liaison and representative to the staff for day-to-day issues.
• Handles escalated and non-routine patient concerns appropriately.
• Works collaboratively with clinic leadership to ensure that clinic requirements are followed and that policies and procedures are in accordance. Immediately alerts manager of policy violations.
• Report to manager about ongoing operational needs of the clinic, training needs of employees, including patient concerns and other clinic-related issues.
• Maintain current knowledge and answer questions of other employees on procedures, policies, and obtain needed information or decisions from manager.
• Keep in touch with the status and progress of daily work, and make day-to-day adjustments in accordance with established priorities, with oversight from the manager as needed.
• Function as a Subject Matter Expert (SME) for all front and back office duties.
• Performs other duties and projects as assigned.
• Expected to function as an Epic Super User.

Administrative Duties

Clinical Duties

Qualifications

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Human Resources department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Risk of Exposure to Bloodborne Pathogens : Tasks involve exposure to blood, body fluids or tissues. The potential for spills or splashes of blood, body fluids, tissues exist in job related tasks.

Additional Information

Stanford Medicine Childrens Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

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