Executive Director, Partner Network Deployment & Operations

Executive Director, Partner Network Deployment & Operations

Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.

As the Executive Director, Partner Network Deployment & Operations, you will shape the future of how our partners deliver entertainment and connectivity to millions of households. In this role, you'll lead a talented team driving operational strategy, building new support models from the ground up, and ensuring our syndicated products and access network solutions run seamlessly at scale. You'll be the trusted operational voice for our customers, guiding them through transformation while ensuring every product launch and ongoing service delivers excellence, efficiency, and customer success. This role blends strategic leadership with hands-on execution to design operational models for nascent businesses and drive transformation in managed service operations. You will own senior operational relationships with customers, serve as their advisor and advocate, and ensure our solutions enable efficient, scalable operations without increasing support burden.

Core Responsibilities

Strategic Leadership & Business Transformation

Define and drive operations strategy for syndicated products and access network solutions, optimizing service delivery models to meet evolving partner needs.

Lead business transformation initiatives in managed service environments, ensuring scalable support and operational excellence.

Partner with senior leaders across our Entertainment, Connectivity, and Access Business Units to align operational readiness with product roadmaps and customer objectives.

Develop and implement transformative delivery and support models that enable scalability, efficiency, and customer success.

Partner & Customer Engagement

Own senior operational relationships with customer operations leaders, serving as their expert advisor and primary line of escalation.

Collaborate with Account Management to ensure customer needs are fully addressed in deployment and ongoing operations.

Establish standardized operational criteria for product trials (entry / exit checkpoints) across people, processes, and tooling.

Develop customer-specific operational mechanisms to drive adoption, minimize support costs, and ensure success.

Operational Excellence

Oversee readiness and sustaining operations for syndicated products, ensuring SLAs and KPIs are consistently met.

Partner with Reliability Engineering, Data Engineering, and Product teams to proactively monitor and address operational impact.

Prioritize team Level of Effort for all new products and programs aligning with Account Management, Product, and Engineering on deployment plans. Assess impact to monthly and quarterly support plans across portfolio.

Manage tooling strategy and roadmap to align with evolving product and customer requirements.

Ensure compliance with regulatory, security, and operational standards.

People Leadership

Lead and develop a U.S.-based team of program managers, engineers, and operations specialists.

Build, optimize, and right-size team capabilities, addressing skills gaps through training and development.

Foster a high-performance, customer-centric culture.

Requirements

10+ years of leadership experience in managed service operations, with proven success building support models from the ground up.

Strong track record delivering operational transformation in broadband, access networks, or telecommunications.

Demonstrated ability to lead cross-functional teams and manage complex stakeholder environments.

Expertise in operational performance management, including SLA oversight, KPI monitoring, and customer success.

Ability to influence at the executive level and manage senior customer relationships, acting as a trusted advisor and escalation point.

Skilled at driving consensus across internal and external stakeholders in complex organizations.

Excellent communication and relationship management skills.

Familiarity with compliance, security, and risk management frameworks within the broadband / connectivity industry.

Employees at all levels are expected to :

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Support a culture of inclusion in how you work and lead.

Do what's right for each other, our customers, investors and our communities.

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills : Customer Experience (CX); Program Management; Operational Performance

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education : Bachelor's Degree

Relevant Work Experience : 10 Years

Job Family Group : Engineering