Bilingual Care Coordinator

A company is looking for a Care Coordinator I-Bilingual.

Key Responsibilities

Provides customer support via phone, email, or instant messaging to business customers, serving as the primary contact for inquiries

Processes a high volume of customer inquiries regarding products and services, resolving a targeted percentage of those inquiries

Tracks and documents inbound support requests, ensuring accurate entry of customer information and following up on escalated issues

Required Qualifications, Training, and Education

A high school diploma or GED is required; an Associate or Bachelor's degree is preferable

Equivalent combination of education, training, and work experience may be considered

Knowledge of the company's products and services is necessary for resolving customer inquiries

Ability to work independently and in a team environment

Experience in a customer service role is preferred