Product Support Specialist

A company is looking for a Product Support Specialist.

Key Responsibilities

Provide phone and ticketing case support for FACTS products / services

Collaborate with internal teams to proactively address client needs

Deliver online training to new institutions and / or new contacts at existing institutions

Required Qualifications

Associate degree in a related field (Bachelor's preferred) or equivalent experience

2-3 years of professional experience in account management or customer service, preferably in education or technology sectors

Experience managing client relationships

Experience with SaaS products is preferred