Retail Sales and Store Support

Tom Thumb Position

Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly customer service. Assists customers by making product suggestions. Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction. Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to store director as needed. Takes special orders from customers by telephone or in person. May assist with ordering balloons, helium tanks, plants, flowers, related merchandise, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandising requirements, sales trends, ads or seasonal promotions, and customer feedback. Upgrades plants, makes bows, inflates balloons and prepares bouquets. Prepares floral designs to company standards. Ability to follow and maintain department standards and requirements such as floral upgrades, balloon upgrades, and candy arrangements. Specific knowledge of duties performed by all department employees. Understands opening and closing department procedures. Working knowledge of company policies and guidelines as outlined in the Albertsons / Tom Thumb Employee Handbook. Responsible for insuring proper code dating for all products within the department are being enforced. Assists with physical inventory taken every 4 weeks. Controls shrink and cost. Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, chopper, wire, hot glue guns, spray paint, heat sealing machines, and helium tanks. Performs receiving duties including; breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs, and flowers. Follows proper processing procedures for all cut flowers. Complies with all workplace safety rules and regulations. Ensures proper pricing and signage. Ensures safety, cleanliness, and sanitation of work area, cooler, equipment, and display area, including code date compliance as required. Implements emergency procedures in the event of equipment and computer software malfunctions. Complies with company grooming standards and dress code. Responsible for performing all job duties and responsibilities safely, accurately, and with honesty and integrity. Other necessary and required duties.