Client Success Team Lead

Client Success Team Lead

At FASTer Way to Fat Loss, we're on a mission to transform lives through a cutting-edge approach to fitness, nutrition, and accountability. As we scale, we're committed to delivering a seamless, high-touch experience to every client-and we're seeking a Client Success Team Lead to make that possible.

About the Role

This role is a strategic and hands-on leadership position within our Client Experience department. You'll coach team members, oversee communication workflows, monitor KPIs, and ensure every client receives service that reflects the excellence of the FASTer Way brand.

What You'll Do

Client Communication & Ticket Oversight

• Manage and balance team workloads across email, SMS, call, and support platforms (e.g., HubSpot, Salesmessage, AirCall)
• Review and score representative client interactions to ensure tone, accuracy, and brand alignment
• Handle escalated or complex issues and ensure follow-through for high-impact cases
• Maintain documentation for SOPs and ensure compliance across the team

Team Leadership & Development

Client Feedback & Data Insights

Operational & Strategic Support

What You Bring

Required :

Preferred :

You'll Excel in This Role If You Are :

Why Join Us

At FASTer Way, we're building more than a brand-we're building a movement. You'll work with a passionate team, be given space to grow, and help shape the future of one of the most dynamic companies in the wellness space.

Apply today to help redefine what excellent client success looks like.