Collateral Protection Insurance SpecialistMAX • Montgomery, AL, US

Collateral Protection Insurance Specialist

MAX • Montgomery, AL, US

2 days ago

Job type

Full-time

Job description

Collateral Protection Insurance Specialist

At MAX Credit Union, our culture is built on simplicity, integrity, and hospitality. As a CPI Specialist, you'll be the trusted expert ensuring accuracy and compliance in our Collateral Protection Insurance program. From validating coverage and reconciling billing to resolving member inquiries, you'll combine technical precision with a member-first mindset. Your work safeguards our credit union's integrity while delivering clear, confident service that reflects MAX Credit Union's commitment to simplicity, honesty, and care.

We value our team and offer a competitive benefits package that includes :

Comprehensive health and dental coverage
200% employer 401k match!
Access to pharmacy and wellness programs
Supportive work environment with recognition for outstanding service
and more!

Role : To protect the credit union's financial and reputational assets by providing expert-level support and technical administration of the Collateral Protection Insurance (CPI) program. This includes ensuring accuracy and compliance in data handling, enhancing CPI-related workflows, and maintaining precise communication with members, insurance carriers, and CPI vendors. The CPI Specialist operates with a high degree of autonomy and attention to detail while upholding MAX Credit Union's values and commitment to exceptional service.

Essential Functions & Responsibilities :

Accurately reviews, verifies, and reconciles CPI billing, refund, and notification reports.

Maintains thorough documentation of all CPI-related transactions and correspondence.

Performs detailed file maintenance and adjustments to member records associated with CPI coverage, billing, and refunds.

Accurately posts CPI premiums, claim settlements, warranty and GAP refunds using approved financial systems.

Ensures all financial entries align with policy guidelines and audit requirements.

Responds to escalated CPI inquiries from members and resolves issues not addressed by CPI vendor representatives.

Coordinates with insurance carriers, members, and vendors to validate coverage and resolve policy discrepancies.

Ensures CPI data accuracy for credit bureau reporting.

Processes incoming mail from insurance carriers including policy renewals, cancellations, and changes.

Identifies and escalates any potential legal risks or compliance concerns to management promptly.

Assists in updating and maintaining CPI-related policies, procedures, and workflows.

Provides internal guidance to team members and departments regarding CPI policies and process changes.

Participates in CPI vendor relationship management, offering feedback on service performance and systems.

Maintains a member first mindset.

Upholds core values and builds team member and customer relationships.

Completes all training as required.

Performs other duties as assigned.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Insurance Specialist • Montgomery, AL, US