It Support Specialist

The IT Support Specialist provides Tier I network support and Tier II end-user support for 22 locations, based primarily at our Lawrenceburg campus. This role requires strong technical skills, excellent customer service, and the ability to manage and resolve issues both onsite and remotely. The IT Support Specialist will follow up on closed issues to ensure user satisfaction, escalate work orders when necessary, and assist the broader Florida Tile IT team with additional projects and initiatives.

• Skills

Active directory, Windows 10, Windows 11, Technical support, Office 365, Windows, Hardware, Phone support, Desktop

• Top Skills Details

Active directory,Windows 10,Windows 11,Technical support,Office 365,Windows,Hardware

• Additional Skills & Qualifications

3-5 years of relevant IT support experience.

• Associate degree or equivalent education / experience required; A+ certification preferred.
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficiency in Microsoft Office Suite and troubleshooting Outlook (archiving, PST files).
• Experience with SAP and Exchange Online.
• Familiarity with Active Directory administration.
• Experience supporting mobile devices (smartphones, tablets, etc.).
• Hands-on technical skills with technologies such as Hyper-V, enterprise storage, and Cisco Call Manager.
• Ability to troubleshoot and repair desktop hardware, printers, and related devices.
• Availability to participate in a 24 / 7 on-call rotation (one week per month).
• Ability to perform physical IT work, including lifting and installation tasks.
• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $21.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Lawrenceburg,KY.

• Application Deadline

This position is anticipated to close on Nov 7, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.