US-Store Leader

US-Store Leader

CoolSprings Galleria, Franklin, Tennessee, United States, Apple Retail

Posted : May 02, 2025

Weekly Hours : 40

Role Number : 200602848

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple's goals and priorities, and excels in creating quality experiences for our customers. The Store Leader models Apple's values. You demonstrate deep care for your teams and customers by being present and available.

Description

Lead and coach a team that identifies customers' needs, provide exceptional customer interactions, and deliver on Apple's business priorities. Coach and develop leaders to create high-performing teams that deliver exceptional results. Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team. Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance. Be responsible for developing the store's operational strategy to drive Apple's business priorities and achieve store performance goals. Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance. Analyze and use the business information required to support and execute the Apple Retail vision. Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes. Maintain and uphold Apple's policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.