IT Support Specialist Onsite

The IT Support Specialist will work directly with the Director of IT to support both corporate and studio-level technology needs across the organization. This role is responsible for troubleshooting and resolving technical problems, configuring and maintaining equipment, and ensuring timely and effective IT support. The IT Support Specialist also plays a key role in onboarding new users, managing service tickets, and contributing to the overall reliability and security of the company's technology infrastructure.

Supervisory Responsibilities

None

End User Support

• Provide Tier 1 and Tier 2 technical support for hardware, software, system access, and user issues across corporate and studio locations
• Troubleshooting member-facing issues related to digital studio services, including point-of-sale (POS), digital signage, and streaming platforms
• Assist with onboarding and offboarding processes, including account setup, device provisioning, and access permissions

System Administration

Network & Studio Technology

Operational Support & Documentation

Required Skills & Abilities :

Education & Experience :

Physical Requirements :

This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job description at any time as business needs evolve.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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