IT Support Engineer Level 1

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us

Ion Networking is a fast-growing managed IT service provider dedicated to delivering top-tier technology solutions to businesses. We pride ourselves on our commitment to exceptional customer service and cutting-edge IT support. We are also proud to be an Employee Stock Ownership Plan (ESOP) company, which means every team member is also an employee-owner . As an ESOP, our employees directly benefit from the companys success, fostering a collaborative and rewarding work environment where every individuals contribution truly matter.

Job Summary

As an IT Support Engineer Level 1 , you will be the first point of contact for users experiencing technical issues. Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and network systems. You will play a critical role in ensuring smooth IT operations for our clients by responding to service requests, managing system integrity, and assisting in IT projects.

Key Responsibilities

• Provide first-line support for hardware, software, and network-related issues.
• Install, configure, and upgrade hardware and software components.
• Troubleshoot and repair computers, peripherals, and network devices.
• Assist with system upgrades, patches, and security software installations.
• Maintain and update IT documentation, including client environments and configurations.
• Monitor and support backup operations to ensure data integrity.
• Collaborate with clients to diagnose and resolve technical issues efficiently.
• Log all work in a ticketing system to track issue resolution and time management.
• Escalate unresolved issues to higher-level support when necessary.
• Perform on-site technical support and installations as required.
• Establish and maintain strong working relationships with colleagues and clients.

Technical Responsibilities

• User & Account Management : Support user account setups, resets, and permissions.
• Security & Protection : Assist with security tools, manage access, and ensure system protection.
• Remote Management : Utilize IT support tools to provide remote assistance.
• Backup & Disaster Recovery : Deploy and monitor data protection solutions.
• Networking & Security : Configure and troubleshoot network devices, assist with firewall setups.
• Email & Communication Security : Assist in email filtering, troubleshooting, and user management.
• IT Documentation : Regularly update technical documents and client records.
• Hardware & Software Support : Install, upgrade, and troubleshoot workstations, servers, and software.

Qualifications & Requirements

• Education : High School Diploma or equivalent required; IT certifications (A+, CCNA) are a plus.
• Experience : 1+ years of experience in IT support, network maintenance, or a related field.
• Technical Skills : Familiarity with Windows operating systems, Office 365, and basic networking.
• Soft Skills : Exceptional communication, strong problem-solving abilities, and outstanding customer service skills.
• Interpersonal & Client Relations : Ability to build rapport and maintain strong relationships with clients.
• Communication Skills : Ability to explain complex technical concepts in a clear and understandable manner to non-technical users.
• Multitasking Ability : Must efficiently manage multiple tasks and client interactions simultaneously.
• Teamwork : Strong collaborative skills and ability to work in a dynamic team environment.
• Physical Requirements : Ability to lift and carry equipment up to 50 pounds, work in server rooms, and travel to client locations as needed.
• Other Requirements : Valid drivers license and reliable transportation.

Why Join Us?

• Employee Ownership : As an ESOP, you have a direct stake in the companys success.
• Retirement Benefits : 401(k) plans with company contributions.
• Healthcare Coverage : Comprehensive healthcare plans for employees.
• Professional Development : Reimbursement for approved certifications and training.
• Work-Life Balance : Paid vacation and holidays (full schedule provided upon job offer).
• Career Growth : Opportunities to develop technical skills and advance in the company.
• Supportive Environment : A dynamic team culture that values collaboration, continuous learning, and innovation.