Business Data Analyst

A company is looking for a Business Data Analyst who uses data to enhance customer experience and drive operational excellence.

Key Responsibilities

Design, maintain, and enhance Tableau and Power BI dashboards for customer insights

Use SQL to extract and analyze data across multiple systems

Partner with stakeholders to define and track key customer and operational KPIs

Required Qualifications

Strong SQL skills for querying and data manipulation

Proficiency in Tableau and / or Power BI, with dashboard design experience

Experience with Salesforce data and reporting

Solid understanding of customer experience metrics like NPS and churn

Familiarity with ETL processes or data automation tools