Customer Service

Entry Level Customer Service Representative

Please note that this is an on-site role so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers this position acts as a bridge between the company and its clients addressing inquiries handling complaints and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organizations reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the companys offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments the Customer Service representative plays an essential part in optimizing the customer experience contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties :

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements modifications and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the companys policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements :

Required Skills :

interpersonal skillscustomer service software proficiencyresilience in challenging situationsoral communicationability to multitask and prioritize under pressureflexibility and adaptabilitycustomer feedback analysisproblem-solvingproficiency in customer service softwarecommunicationdocumentationanalytical and problem-solving abilitiescustomer service representativesbasic understanding of business operations and customer needsadaptabilitycustomer service and supportpositive attitudeactive listeningproblem resolutionexcellent organizational skillsoral and written communication skillslanguage fluencyorganization skillsfluent in multiple languageseffective communicationservice excellencecustomer relationship management (crm)conflict resolutioncrm systems and practicesresiliencecustomer satisfaction and service excellenceability to multitask and prioritizestrong oral and written communicationproblem solvingcollaborationstrong analytical skillswritten communicationflexibility in schedulesalesprioritizationproblem-solving abilitiesbilingualismsales supportcustomer service experiencecustomer feedback gatheringfamiliarity with crm systems and practicespositive attitude and resiliencefamiliarity with crm systemscrm familiarityflexibility in schedule availabilitytime management skillstime managementmultitaskingorganizational and time management skillscustomer satisfactionanalytical abilitiesstrong communication skillsknowledge of crm systemsstrong analytical and problem-solving abilitiesproblem-solving skillsflexible schedulingcustomer satisfaction commitmentflexibilityability to multitask and prioritize effectivelycustomer servicecrm systems familiarityability to multitaskteam collaborationmulti-taskingability to multitask and prioritize effectively under pressurestrong oral and written communication skillsempathyproficiency in customer service software and toolsexcellent organizational and time management skillscustomer feedbackorganizational skillsflexible schedule availabilitybasic understanding of business operationsmultitasking and prioritizationteamworkcrm knowledgecommunication skillsteamwork and collaborationcustomer service skillscrm systemsanalytical skillscustomer service softwarebilingual or multilingual abilitiesorganizationcustomer feedback managementstrong interpersonal skills

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : FULLTIME

Experience : years

Vacancy : 1

Monthly Salary Salary : 2000000 - 2500000