Talent.com
Zachary Piper
Help Desk Technician - FSPZachary Piper • Washington, DC
Help Desk Technician - FSP

Help Desk Technician - FSP

Zachary Piper • Washington, DC
30+ days ago
Job type
  • Full-time
Job description

Zachary Piper Solutions is seeking a qualified Help Desk Technician-FSP to support a federal program based out of Reston, VA. This position encompasses various workstreams and responsibilities, contributing to the provision of x7x services.

***Requires an active TS/SCI FULL SCOPE POLY Clearance***

Responsibilities:

  • Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
  • Identify and drive fixes with feature teams for volume drivers.
  • Execute documented deployment scripts and procedures.
  • Coordinate restoration actions with other teams.
  • Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
  • Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
  • Identify and drive recovery levers with feature teams.
  • Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
  • Update standard operation procedures and technical training guides documentation as needed.
  • Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

  • Clearance: Must hold an active TS/SCI with FS Poly.
  • Excellent customer service skills and focus.
  • Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
  • Adaptable to a fast-paced environment with changing priorities.
  • Ability to execute work with precision in time-sensitive outage scenarios.
  • Effective communication skills in both written and oral English.
  • Ability to perform work under continuous deadline pressure.
  • Openness to shift work, as /7 support is essential.

Compensation:

  • Competitive Salary Range: Up to $, based on your experience and skills.
  • Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), k, sick leave if required, and holiday benefits.

This job opens for applications on 7//5. Applications for this job will be accepted for at least days from the posting date

Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office, Help desk, Tier 1, Admin,

#LI-Hybrid

#LI-GC2

Create a job alert for this search

Help Desk Technician - FSP • Washington, DC

Similar jobs

Supply Technician Swing Shift 3 pm - 11:30 pm

SemperServeWashington, DC, United States
Full-time

Description:Supply Distribution Maintain stock at primary and secondary inventory locations for clinical and administrative services.Interact with clinical and administrative customers to identify ... Show more

 • Promoted

Manager End User Support - Remote / WAH

AloricaAlexandria, VA, United States
Remote
Full-time

TrendingFocus on the core content of the job post, removing all extra metadata, unnecessary headers, and redundant information.The content should be beautiful, concise, and high-signal to noise ratio. Show more

 • Promoted

Netflix IT Help Desk Technician

TradeJobsWorkforce22205 Arlington, VA, US
Full-time

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi... Show more

 • Promoted

Help Desk Technician (REMOTE)

CALIBRE Systems IncAlexandria, VA, United States
Remote
Full-time

Help Desk Technician - remoteFCC 5189-585CALIBRE is an employee-owned mission focused solutions and digital transformation company.We are currentlyseeking a Help Desk Technician to join our team! T... Show more

 • Promoted

Mid CI Specialist (Source Validation Desk Officer)

NavstarFort Belvoir, VA, United States
Full-time

CI Specialist (Source Validation Desk Officer).Prescient Edge is seeking a Mid.CI Specialist (Source Validation Desk Officer) to support a federal government client.Please note that the availabilit... Show more

 • Promoted

Accessibility Technician - Hourly with Path to Full-Time

Next Day Access of Columbia MDColumbia, MD, United States
Full-time +1

About Us:Next Day Access of Columbia MD helps seniors and people with mobility or disability challenges stay independent at home.We install stairlifts, wheelchair ramps, grab bars, and bathroom mod... Show more

 • Promoted

CVS Health - Pharmacy Technician $16-$22/hr

CVSEldersburg, MD, United States
Full-time

CVS Health is seeking Pharmacy Technicians to assist pharmacists with filling prescriptions, assisting customers, and supporting daily pharmacy operations.Pharmacy Technicians are responsible for r... Show more

 • Promoted

Senior HRIS Specialist Support

JASINT Consulting and Technologies, LLCAlexandria, VA, United States
Full-time

Senior HRIS Specialist Support.Location: On-Site / Mark Center Alexandria, VA.Clearance Requirements: Secret required.Conduct comprehensive HR studies that are extremely broad and complex, as well ... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCSykesville, Maryland, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Acquisition Support Specialist II

Cahaba Federal SolutionsArlington, VA, United States
Full-time

Acquisition Support Specialist II/h2pCahaba Federal Solutions is a rapidly growing small business specializing in intelligence, prototyping and integration, systems engineering, and technology deve... Show more

 • Promoted

Integrated Logistics Support Specialist

Compass Pointe ConsultingColumbia, MD, United States
Full-time

Job Duties Summary: The successful candidate will be a self-starting Life Cycle Support Specialist providing technical expertise in the area of system life cycle support, Diminishing Manufacturing ... Show more

 • Promoted

Remote Systems Analyst (Mid) Help Desk & App Support

DirectViz SolutionsAlexandria, VA, United States
Remote
Full-time

A government contracting firm in Alexandria, VA, is seeking a Systems Analyst/Mid to support business applications and provide customer service.The role requires a bachelor's degree and significant... Show more

 • Promoted

Data Center Technician United States Onsite

RM Staffing B.V.Silver Spring, TX, US
$60,000.00 yearly
Full-time +1

This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more

Behavior Technician Spanish Speaking

Trupath Behavioral TherapyColumbia, MD, United States
Temporary

Job Overview Join our dedicated team as a Behavior Technician (BT) and make a meaningful impact by providing evidence-based behavioral therapy to children and individuals diagnosed with autism.In t... Show more

 • Promoted

DIRECT SUPPORT PROFESSIONAL-FULL TIME

Athelas Institute, Inc.Columbia, MD, United States
Full-time +2

Responsible for the supervision, guidance and training of assigned individuals at the day program.Will provide training in the areas of pre-vocational skills, socialization, communication, cognitiv... Show more

 • Promoted

Help Desk Technician

Jones NetworkingWashington, DC, United States
Full-time

Position Title:Help Desk TechnicianLocation:NW Washington, DCIndustry:Non ProfitReports to:Sr Systems AdministratorStatus:Hybrid Remote Help Desk Technician Position Summary:-Answer, enter and trac... Show more

 • Promoted

Help Desk Specialist - Suitland, MD (remote)

CALIBRE SystemsSuitland, MD, United States
Remote
Full-time

Management Consulting and Digital Transformation company, is seeking a Help Desk Specialist to join our team in Suitland, MD.The Help Desk Specialist will be responsible for the following :Provide ... Show more

 • Promoted

Systems Integration Representative

EveronColumbia, MD, United States
Full-time

Systems Integration Representative.Job Category: Sales Requisition Number: SYSTE003221.At Everon, we truly believe that our people are the difference for our organization, the customers we serve a... Show more

 • Promoted

Deal Desk Analyst, Matterport - Arlington, VA

CoStar GroupArlington, VA, United States
Full-time

Matterport is leading the digital transformation of the built world.Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible.Millions ... Show more

 • Promoted

Handyman Helper

Ace Handyman Services NoVAWashington, DC, United States
Full-time

Benefits:Bonus based on performance Competitive salary Flexible schedule Free uniforms Opportunity for advancement Training & development Handyman Helper - Entry Level (Growth Opportunity) Ace ... Show more