Field Insurance Service Representative
Join America's most trusted brand with over 100 years of service. Why choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits packages :
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
A DAY IN THE LIFE OF A FIELD INSURANCE SERVICE REPRESENTATIVE
The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Responsibilities include :
Performing retention calls, processing applications, renewals, amendments, resolving customer problems, and selling membership and financial products (credit cards)Providing price quotes on all insurance products and factoring in all applicable rules and discounts to complete the saleTaking insurance payments (initial, installment, lapse, or reinstatement)Responding to customers' insurance inquiries and explaining product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial productsReferring to agent when appropriateRecognizing and promoting cross-sale opportunities within the context of servicing a change to an existing member's policy and providing efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and proceduresProviding customer assistance through the performance of sales processing activities and assisting management and agents when applicableConducting outbound promotional and retention call activities per management request and providing general promotion of Auto Club Group products and services following established guidelinesParticipating in a team environment to promote customer satisfaction and consistent service following the customer service modelReceiving and resolving member / customer complaints and seeking assistance from management in complaint resolution as necessaryParticipating in office events developed to generate insurance revenue, improve member awareness of products, and support local community activitiesFulfilling, maintaining, and servicing insurance policiesResponding to inquiries regarding insurance availability, eligibility, coverage, preparing insurance proposals, policy changes, transfers, and billing clarificationContacting members or insureds regarding the renewal of delinquent memberships, late premium payments, and soliciting reinstatements in the event of policy cancellationsVerifying new business applicationsReferring relevant members / insureds to other lines of business (i.e. Travel and Life)Processing insurance and membership paymentsUpdating electronic member informationMaintaining filing systems and providing other general Agency supportHOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications :
A Current Property & Casualty Insurance licenseMust qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership productsSuccessful completion of Customer Service, Insurance, and Membership training within 6 months of hireEducation :
High School Diploma or equivalentWork Experience :
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendmentsRespond to billing and coverage questionsProcess monetary transactions; taking paymentsPromote the sales of insurance products and services using established guidelinesPresent complex information in a clear and concise mannerKnowledge and Skills :
Analyze member / potential customer insurance needs and determine appropriate levels of coveragePrepare appropriate rate quotationsOrganize, plan, and promote the sale of ACG insurance and membership products and servicesPerform outbound service callsMaintain accurate recordsInsurance terminologyGeneral insurance regulationsUnderwriting proceduresSales regulatory and compliance guidelinesInsurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)Work effectively in a team environmentWork independently, with minimal supervisionExceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilityProficient in using Microsoft Office productsRead, comprehend, and communicate clearly and concisely in the work environment and with the publicPerform mathematical calculations to accurately perform monetary transactionsWork under pressure in a high volume, fast paced customer service environmentSuccessfully complete appropriate training relative to all Auto Club Group (ACG) products and servicesWork Environment :
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Who We Are
Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note :
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.