Customer Support Analyst

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.About the role

As a Support Analyst, you'll be the first point of contact for customers in need of technical assistance. You'll combine quick thinking with genuine empathy to deliver solutions and support that matter while collaborating with global teams to enhance our partner's customer journey.

Your role will include :

• Supporting our partner's customer queries across chat, email, and calls following the company's established SLAs
• Educating customers through product features and capabilities, helping them discover the full potential of the platform
• Applying data analysis skills to evaluate customer challenges and develop lasting solutions
• Assisting with technical implementations, troubleshooting, and identifying when to escalate complex cases
• Creating clear, comprehensive technical documentation for both customers and internal systems
• Researching solutions using approved resources to ensure accurate information
• Building confidence in resolving customer cases with solutions that create mutual success

What our partner is looking for :