Central Services, Administrative Support Manager (Remote Opportunity)

Hyatt Hotels Corporation seeks an enthusiastic Administrative Support Manager to join our Central Services / Central Sales Management. In this role, you will be collaborating closely with the broader Central Sales Management team and a portfolio of hotels, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
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The Role

The Central Services, Administrative Assistant Manager role is ideal for someone who has demonstrated through performance, a thorough understanding and competence in Hyatt sales systems and the hotel/business travel industry. The position will be responsible for supporting a group of Central Sales team members to deliver sales services across a portfolio of participating hotels. They will be responsible for supporting with group contract preparation, group detailing, rooming list management, guest billing, transient rate loading and pulling various sales reports. This person will utilize Envision, Reserve, Opera and other sales tools to complete these tasks. This position will be responsible for working across different hotels and managers.
• Manage a team of Administrative Support team members to execute a program adds value to participating hotels.
• Comfortable using Envision, Opera and Reserve
• Support a portfolio of hotels with post- group booking management
• Prepare Onboarding documents by researching hotels
• Effectively communicate program success and results upwards and outwards
• Evaluate hotel performance metrics to evaluate program performance and convey value of Centralized programs.

Qualifications

Experience Required:
• Minimum 2-3 years’ experience in a hotel or related field desired
Experience Preferred:
• Bachelor’s Degree preferred
• Must be proficient with Microsoft Office including Excel and PowerPoint and be capable of creating documents, working charts, and spreadsheets and Hyatt Systems (Envision, Opera, Reserve, etc)
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
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We welcome you:
Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.