Customer Account Manager

A company is looking for a Customer Account Manager responsible for developing and maintaining customer relationships.

Key Responsibilities

Maintain account retention while providing exceptional customer service and developing client relationships

Identify and close entitlement change opportunities within the existing customer base

Coordinate with business users and procurement to ensure timely execution of renewals

Required Qualifications

1+ year experience interacting with customers and internal stakeholders

Ability to proactively drive account retention with minimal oversight from management

Experience with Salesforce.com, Gainsight, or other CRM tools is a plus

Incredibly detail-oriented, with the ability to manage multiple / conflicting priorities

Ability to perform in a fast-paced environment