Digital Ops Lead

Job Title : Digital Ops Lead

Location : Miami, FL - Onsite

Top Skills : 1. Observability

2. Delivery Management

Job Description / Responsibilities :

• Team Leadership & Management : Lead, mentor, and manage a team of digital operations professionals. Foster a culture of excellence, accountability, and continuous learning to ensure the team is performing at its best.
• Client Relationship Management : Act as the single point of contact (SPOC) for the client, building a strong relationship based on trust and a deep understanding of their business goals and challenges.
• Operational Excellence : Oversee the day-to-day operations of our digital platforms, ensuring high availability, stability, and reliability. This includes managing incident response, issue resolution, and operational workflows.
• Performance Improvement : Strategically plan and execute initiatives to improve site performance and overall digital health. Utilize data and best practices to identify bottlenecks and implement effective solutions.
• Triage & Incident Management : Establish and refine the triage process for customer-impacting issues. Ensure the team is equipped with the necessary tools and processes to efficiently identify, analyze, and escalate problems.
• Process & Best Practice Implementation : Develop, document, and enforce best practices and standard operating procedures (SOPs) for the digital operations team. Constantly look for opportunities to automate tasks and improve efficiency.
• Reporting & Communication : Provide regular, data-driven reports to the client and internal stakeholders on key performance indicators (KPIs), site health, and operational performance. Clearly communicate technical concepts and business impact to both technical and non-technical audiences.
• Strategic Planning : Work with the client and internal leadership to define and execute the digital operations roadmap. Proactively identify potential risks and develop mitigation strategies.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.