Job Description
Job Description
Job Description
The Heart of House Team Member represents Chick-fil-A by providing 2nd Mile Service to each of our Guests within the restaurant. Willingness, Ability, and Availability are the foundation for success in this role. In support of Chick-fil-A’s Shared Vision of being the world's most caring company, this individual helps differentiate Chick-fil-A from others in the industry by actively contributing to the following 4 Focus Areas :
Extending Genuine Hospitality by :
- Creating moments of personalized care for Guests
- Treating all Guests with honor, dignity and respect
- Displaying the Core 4
- Applying the HEARD Model when recovering Guests
Delivering Great Food by :
Separating raw and ready-to-eat foodsKeeping hot foods hot and cold foods coldUsing date and label stickers consistentlyFollowing the recipes per Pathway proceduresHonoring all hold timesUsing LEAN production systemsProviding Fast & Accurate Service by :
Working with a sense of urgencyConfirming ordersDouble checking bagsProviding all needed and requested itemsMaintaining two-way communicationMaintaining a Clean & Safe Environment by :
Abiding by the Restaurant Health PolicyFollowing Appearance and Apparel StandardsWashing hands frequently and changing gloves between tasksRemoving trash and clutterFinding and fixing safety hazardsCleaning, sanitizing and disinfectingPhysical Abilities
Be able to walk over seven hours a day while carrying up to 50 poundsHave the ability to stand, sit, walk, stoop, bend, reach, crouch and twist throughout the dayWork without the need for breaks of any kind for at least 2 hours at a timeTolerate high levels of heat exposure for extended periods of timeAbility to lift up to 50 poundsAbility to stand for up to 8 hoursMove with a high sense of urgencyClimbing 4+ flights of stairsBalance while carrying itemsQuick reflexes and the ability to adapt to changing situationsWalking and running short distancesEndurance for repetitive tasksAgility in navigating tight spacesAs a condition of employment, you are required to meet the physical demands essential to the performance of your duties. These demands include, but are not limited to what is listed above under "Physical Abilities". Your ability to fulfill these physical requirements is a critical component of your role.
In the event that you are unable to meet these physical demands at any time during your employment, you will be restricted from work until you are once again able to meet all of the requirements of your position.
Benefits
Join Our Chick-fil-A Family and receive :
NO MORE SUNDAYSFree meals on shiftHealth / Dental / Vision Insurance (eligible after full-time)401k match up to 4% (eligible after 1 year)Flexible scheduleTuition Discounts$2,500-$25,000 college scholarships (must apply and be approved annually)Encouraging an atmosphere that rewards excellenceLeadership OpportunitiesSalary : $17 per hour