Product Operations Manager, Clients

Description

As the Product Operations Manager for our client customer segment, you will ensure successful product delivery and launch readiness for our clients. This role focuses on preparing internal teams and client-facing departments for product releases by coordinating across Product, Engineering, and stakeholder groups to ensure timely communication, readiness, and adoption.

Acting as a key liaison between product development and customer-facing functions, the Product Operations Manager supports operational readiness, delivers product release communications, and surfaces insights to drive adoption and reduce friction. This role is focused on execution, launch delivery, and cross-functional alignment rather than full lifecycle participation.

What that means day-to-day :

Release Readiness & Communication

Collaborate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts

Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (e.g., Customer Success, Support, Marketing, Account Management)

Prepare and distribute comprehensive Product Release Notes and supporting documentation

Adoption Monitoring & Continuous Improvement

Analyze Pendo or similar product analytics to track client adoption and surface friction points

Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging

Recommend enhancements to release readiness or communication processes to better support client success

Stakeholder Engagement

Act as the internal point of contact for questions related to client-facing product releases

Provide briefings as needed to client-facing teams such as Account Management, Implementation, or Support

Coordinate with Product Marketing to align external messaging and customer-facing communications

Process Documentation & Feedback Loops

Maintain a structured repository of release documentation, timelines, and impact overviews

Facilitate feedback collection from internal teams on the success of client-facing launches

Contribute to a repeatable delivery model tailored to client product communications and readiness

Key Outcomes (First 12–18 Months)

Establish a repeatable and effective client product launch process

Improve internal preparedness and alignment on client-facing product changes

Identify and resolve key friction points in client adoption through data-informed insights

Implement a feedback loop to refine product delivery and improve stakeholder satisfaction

What you’ll need to be successful :

5+ years of experience in product delivery, customer operations, or program / project management, preferably in a SaaS or B2B environment

Strong understanding of enterprise customer needs, go-to-market readiness, and stakeholder alignment

Experience using analytics tools (e.g., Pendo, Mixpanel) to inform adoption and communication strategies

Excellent communication skills with the ability to distill complex concepts for diverse audiences

Proven ability to work cross-functionally in a fast-paced environment

Knowledge of contractor management, supply chain compliance, or safety-focused industries is a plus

What you’ll get in return :

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!

Personal Health & Wellbeing

🧠 Integrated mental health & wellbeing support

🌴 Vacation – starting at 3 weeks

💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

🩺 Comprehensive medical and dental coverage

😴 End of the year, company-wide shut down for you to relax and recharge

Future Planning

🏫 LinkedIn Learning License for upskilling & development

Interested but don’t feel you meet all the requirements?

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply :

• A response to your application within 15 working days
• An interview process consisting of :
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

What we stand for :

Our values are the core of our business and fundamental to the way we work. In your role, you will;

Be a team player – working collaboratively and being consciously inclusive with your colleagues

Be brave – sharing your ideas, challenging the status quo, and taking responsibility for the part you play

Know your stuff – continuously developing your skills and expertise, with the support from our many learning offerings

Enjoy the journey – contributing to a positive working environment that enables you and everyone around you to be at their best

Equal Employment Opportunity

We are an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and / or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.

If you are contacted for an interview and require accommodation / adjustments during the interviewing process, please let us know.

Nos valeurs sont au cœur de notre activité et sont fondamentales dans notre façon de travailler. Dans votre rôle, vous allez;

Être un Joueur d’Equipe : Être inclusif, tant au sein de votre équipe immédiate que dans l’ensemble de l’entreprise. Aidez vos collègues à atteindre leur potentiel.

Être Brave : Parlez, trouves un moyen et osez essayer. Prenez responsabilité pour le rôle que vous jouez.

Connaitre votre Métier : Assurez-vous de disposer du savoir-faire technique nécessaire. Continuez à le développer et à l’améliorer chaque jour.

Profitez du voyage : Travaillez dur, gardez la perspective et amusez-vous. Adoptez une attitude positive et constructive pour favoriser le changement.

Nous sommes un employeur garantissant l'égalité des chances. Tous les candidats bénéficieront des mêmes chances tout au long du processus de recrutement. Nous ne discriminons aucun employé ou candidat à un emploi en raison de sa race, de sa couleur, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son handicap, de son identité et / ou de son expression sexuelle. Nous nous engageons à développer une équipe diversifiée de personnes hautement talentueuses et à créer un environnement inclusif où chacun se sent habilité à apporter sa véritable personnalité au travail.

Si vous êtes contacté pour une entrevue et que vous avez besoin d'aménagements ou d'ajustements pendant le processus d'entrevue, veuillez-nous en informer.