Call Center Patient Services Assistant

Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient's demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice.

Education

High School or GED equivalency.

Experience

6 months of related experience

Skills

• Knowledge of medical terminology, CPT and ICD9 codes
• Strong skills in written communication
• Strong work ethic
• Excellent Customer Service and oral communication
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records.
• Ability to manage multiple tasks and deadlines
• Basic computer skills
• Bi-lingual in Spanish or Russian preferred

Physical Requirements

Working Conditions

Conditions of Employment

Patient & Workplace Safety :

Patient Population :

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

All roles must demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Teamwork

I will be engaged and collaborative. I will keep people informed.

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Pay Range

$16.79 - $24.37

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.