Business Operations Coordinator

We Put the World on Vacation

Travel Leisure Co. is the worlds leading vacation ownership and travel membership company with a dynamic and growing portfolio of resort travel club and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

Accountable for performing all facets of the operations department to include tour reception gifting and contracts in accordance with TL Standard Operating Procedures. Promote a professional atmosphere for our guests Sales & Marketing staff.

Essential Job Responsibilities

Responsibilities include but are not limited to :

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash down payments site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales Marketing HR and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

Minimum Requirements and Qualifications

Education

Knowledge and Skills

Technical Skills

Job Experience

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity

Level of decision making authority : Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy : Coordinators daily work will be verified daily weekly and monthly to ensure accuracy and validation of all tour gifting and contractual paperwork.

Impact of incumbents decisions on the organization : Coordinators decisions may cause commission delays site revenue recognition delays and delays in contract securitization cost per tour and marketing payroll inaccuracies.

Supervisory Responsibility : None

Scope / Financial Responsibility : Coordinator is accountable to meet WCF Scorecard metrics Accounting Deliverables maintain Cost of Sales Product Yield Management and ensure adherence to TL Standard Operating Procedures to secure the companys assets.

How Youll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include : Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position paid time off parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements including tenure - speak to your recruiter for additional information)

Legal and identity theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Compensation

Generally starting at $20.20 - $20.20 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors including but not limited to experience education skills training and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.

Required Experience :

IC

Key Skills

Motivational Interviewing,Marketing,Microsoft Office,Microsoft Access,Ellucian,Microsoft Outlook,Microsoft Word,Visio,Detailing,Microsoft Powerpoint,Microsoft Excel,Administrative Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 20 - 20