Membership Services SpecialistThrive PEO • Owasso, Oklahoma, USA

Membership Services Specialist

Thrive PEO • Owasso, Oklahoma, USA

1 day ago

Job type

Full-time

Job description

Membership Services Specialist- Full-Time - Owasso OK

Position Summary :

The Membership Services Specialist is responsible for designing coordinating and executing strategic membership engagement initiatives that strengthen member recruitment retention and overall satisfaction. This role serves as a primary connector between the Chamber and the local business community by promoting programs increasing visibility nurturing relationships and supporting the Chambers mission to grow Owasso.

General Responsibilities :

Demonstrate a strong understanding of the Chambers mission and articulate the value of membership to prospective and existing Investors.
Develop implement and actively manage a personal sales and engagement action plan.
Collaborate closely with the President / CEO and Chamber staff to support organizational goals.
Serve as the primary point of contact for member inquiries onboarding and support.
Conduct personal visits to new Partners and engage with members to understand business needs relaying information to relevant Chamber departments.
Work with the Programs Manager and Chamber committees to increase member involvement and influence retention.
Maintain an active and organized prospect list within the Chambers CRM database.
Make phone calls confidently; follow up consistently with leads members and lapsed accounts.
Work efficiently under timelines deadlines and periods of high activity.
Uphold model and encourage adherence to the Owasso Chamber Employee Handbook.
Professionally represent the Chamber at events and throughout the community.
Attend Chamber events programs weekly staff meetings and applicable training sessions.
Assist with planning and executing all Chamber events and programs throughout the year.

Membership Recruitment & Retention

Develop and execute a comprehensive membership recruitment strategy to attract new businesses.

Create and implement structured retention plans including :

A first-year onboarding / retention plan with enhanced touchpoints.

An annual retention plan for continuing members.

Develop recruitment and onboarding materials (prospective member packets new member packets) in partnership with Marketing / Communications.

Maintain and frequently update a database of prospective members leads and pipeline activity.

Engage Chamber volunteers in membership recruitment efforts.

Coordinate New Member Mentors and ensure new members are connected to chamber activities and opportunities.

Conduct New & Renewing Member Orientation programs.

Manage Member Pop-Ins and ongoing engagement outreach.

Develop and manage a membership communication drip campaign.

Support and coordinate the Membership Committee.

Assist in servicing or collecting 90-day past-due or delinquent membership / sponsorship accounts as assigned.

Ambassadors

Support the Ambassador Chair in preparing for monthly meetings.

Assign Ambassadors to new members for their first-year engagement.

Secure lunch sponsors for monthly Ambassador meetings.

Coordinate schedule and staff ribbon cuttings groundbreakings anniversary celebrations and other business ceremonies.

Recruit and onboard new Ambassadors.

Coordinate Ambassador involvement in Chamber programs and volunteer needs.

Leadership Owasso

Recruit applicants for upcoming Leadership Owasso classes

Coordinate sponsored meals and assist with logistics for each class

Annual Investment Campaign

Coordinate scheduling of Investment ask meetings

Recruit sponsors for Chamber events programs and publications

Attend Investment meetings when invited by the President / CEO

Executive & Board of Directors Support

Prepare and provide data-driven membership and engagement reports for Executive Committee and Board meetings

Work closely with Chamber leadership to establish and execute membership goals aligned with the strategic plan

Meet monthly with President / CEO and Board Member Chair the Membership Committee to review membership activity and goals in advance of Executive / Board meetings

Qualifications :

Bachelors degree in Marketing Communications Business Administration or related field.

Minimum of 2 years experience in marketing membership management or customer service (preferably with nonprofit association or Chamber of Commerce).

Knowledge of CRM platforms and database management

Excellent written and verbal communication skills.

Strong interpersonal skills with a customer-first mindset.

Demonstrated success in meeting or exceeding sales membership and / or recruitment goals

Organized detail-oriented and able to manage multiple projects simultaneously.

Experience working with small businesses or the local business community is a plus.

Valid drivers license and reliable transportation required

Preferred Skills :

Graphic design skills

Event planning experience.

Basic understanding of economic development or business advocacy.

Pay and Benefits :

Salary Range : $40000 - $45000

Other compensation : Cell phone allowance eligible for annual performance bonus

3 weeks of Paid Time Off per year

Eligible for benefits including dental / vision / life insurance

Work Environment :

Office environment with occasional early morning evening or weekend events.

Some local travel required to attend member visits or community events.

Required Experience :

Key Skills

Criminal Justice,Account Payable,Economics,Front End,Facilities Management,Domestic

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 40000 - 45000

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Membership Specialist • Owasso, Oklahoma, USA

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