Sr Manager, Performance Analysis and Support

Sr Manager, Performance Analysis and Support

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job :

• As part of the Customer and Operational Strategy and Performance Analytics, the Sr Manager of Performance Support leads a team that partners with frontline leadership to leverage technology and support process execution across the organization.
• The team uses analytical tools framed with a narrative approach to understand the story behind the data, and engage with all stakeholders on opportunities for improvement.
• This highly visible role regularly engages with officers and senior leadership, influencing strategic decisions that enhance both customer experience and operational performance.
• It involves close collaboration with station leadership; airport support teams such as Policy & Procedure, Training, Compliance, and Continuous Improvement; and other workgroups including Flight Service, Flight Operations, and Tech Ops.
• The role sits within the Customer and Operational Strategy and Performance Analytics team, part of the Customer and Operational Excellence organization.

What you'll do :

All you'll need for success :

What you'll get :

Feel free to be yourself at American :

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.